Overview
Welcome to TelTalk! We provide Business Process Outsourcing (BPO) services designed to help businesses scale efficiently using affordable talent. Our services include, but are not limited to, cold calling, appointment setting, customer support, and more. By using our services, you agree to the following terms.
Free Trial Policy
We offer a Free Trial for all our services, allowing you to experience the quality of our outsourcing solutions without any commitment. The Free Trial grants you access to selected services for a limited period (typically 7–14 days), which will be clearly stated at the time of activation.
If you decide that our services meet your needs, you can choose to continue by subscribing to a paid plan.
If you’re not satisfied, you are free to walk away with no further obligations, and no payment will be required for the trial period.
Important Note: If you choose to subscribe to a paid plan after the Free Trial, the cost of the services provided during the trial period will be included in your first billing cycle. This ensures that the trial is only free if you decide not to continue with our services.
Eligibility for the Free Trial
To be eligible for the Free Trial:
You must be a new customer or business.
You must sign up through our official website or customer portal.
The Free Trial is limited to one per customer or business entity.
Payment and Billing
Payment Terms for Free Trial and Subscription
During the Free Trial period, you will not be required to make any payments. However, as stated above, if you choose to subscribe to a paid plan after the trial, the cost of the trial period will be included in your first invoice.
Subscription and Billing
After the Free Trial ends, if you wish to continue using our services, you can subscribe to one of our paid plans. You will be billed according to the plan you choose, and payments are due based on your selected billing cycle (monthly, quarterly, or annually).
All payments are non-refundable unless otherwise specified in our Refund Policy (see below).
You are responsible for providing accurate billing information and ensuring timely payment.
Cancellation of Subscription
You can cancel your subscription at any time before the next billing cycle. If you cancel, you will not be charged for the upcoming cycle, but you will continue to have access to the service until the end of the current cycle.
No refunds will be provided for the remaining portion of the billing cycle unless required by law or as specified in our Refund Policy.
Refund Policy
We strive to provide high-quality services, but if you encounter issues, you may be eligible for a refund under the following conditions:
Technical Issues: If you experience significant technical issues that prevent you from using the service as intended, and our support team is unable to resolve the issue within a reasonable timeframe (typically 48 hours), you may request a refund for the affected billing period.
Service Quality: If the quality of the service does not meet the standards outlined in our service agreement, you may request a review and potential refund.
Details of our service quality standards can be found in the service agreement provided upon subscription or on our website.
Refund Requests: All refund requests must be submitted in writing to help@teltalk.net within 30 days of the billing date. Refunds are issued at the discretion of TelTalk and may be prorated based on usage.
Service Limitations and Exclusions
During the Free Trial period, access to certain premium services may be restricted.
Full access to all services, including advanced features and higher service volumes, requires a paid subscription.
Specific limitations during the trial, such as the number of calls or support hours, will be clearly outlined on our website or provided at the time of sign-up.
Specific limitations during the trial (e.g., number of calls, support hours) will be clearly communicated at the time of sign-up.
Liability and Warranty
No Warranty
TelTalk does not guarantee any specific outcomes from the use of its services. While we aim to provide efficient outsourcing solutions, individual results may vary based on factors such as business type, market conditions, and implementation.
Liability Limitation
TelTalk is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services. TelTalk’s total liability for any legal claim arising from your use of the service will not exceed the amount you paid for the services in the 12 months preceding the claim.
Account Suspension and Termination
We reserve the right to suspend or terminate your access to our services if we detect any misuse, fraudulent activity, or violation of these terms. Examples of misuse include, but are not limited to:
Providing false information during sign-up.
Using the service for illegal activities.
Attempting to bypass service limitations or security measures.
You will be notified of any suspension or termination, and you may appeal the decision by contacting help@teltalk.net.
Service Modifications
TelTalk reserves the right to modify, suspend, or discontinue services at any time. In the event of significant service changes, users will be informed at least 30 days in advance via email or through our website.
Data Privacy and Security
We take your data privacy seriously and follow industry standards to protect your information. We collect and process personal and business data in accordance with our Privacy Policy, which includes:
Types of Data Collected: Contact information, billing details, and service usage data.
Purpose of Data Collection: To provide and improve our services, process payments, and communicate with you.
Data Sharing: We do not share your data with third parties except as necessary to provide the services (e.g., payment processors) or as required by law.
International Compliance: TelTalk complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for customers in the European Union.
We also comply with other relevant data protection regulations, such as the California Consumer Privacy Act (CCPA) for customers in California.
For more details, please refer to our Privacy Policy.
Customer Support
For any issues, questions, or technical support, please reach out to us at help@teltalk.net. Our support team is available during business hours:
Monday to Friday, 9:00 AM to 6:00 PM (Egypt Standard Time).
Additional support channels include live chat (available on our website) and phone support at +1 (332)-242-6366.
Contact Information
TelTalk is located at:
Address: TIEC Building B5, Smart Village, Giza, Egypt
Phone: +1 (332)-242-6366
Email: help@teltalk.net
Changes to Terms of Service
We will notify you of any changes to these Terms of Service by posting the updated terms on our website and, where appropriate, by sending an email to the address associated with your account.
TelTalk reserves the right to update and modify these Terms of Service at any time. Any changes will be communicated to you via email or through our website at least 30 days before they take effect. Your continued use of the service after the changes indicates your acceptance of the updated terms.
