✅ Built the offer strategy ✅ Set up smart lead pipelines ✅ Wrote & tested multiple call scripts ✅ Hired and trained the perfect agents ✅ Implemented tracking & real-time feedback ✅ Refined campaign weekly based on real data
2 Cold Callers
1 Campaign Strategist
1 Performance Tracker (QA/Analytics)
⚡ Avg. 2 appointments/hour after optimization
🎯 520% increase in booked appointments 🎯 31 active clients (up from 5) 🎯 72% cost reduction compared to US hiring 🎯 Consistent pipeline without internal overhead 🎯 Client still active with TelTalk for 2+ months
We tried hiring and training cold callers for months. Nothing worked until TelTalk. It’s like plugging into a full sales team instantly. Game-changer.
2. Customer Support
Case Study
HOW OUTSOURCED IT & CUSTOMER SUPPORT REDUCED DOWNTIME BY 85% AND BOOSTED CUSTOMER SATISFACTION IN 6 WEEKS!
TechTrend Innovations was struggling with frequent system outages, slow customer response times, and overwhelmed in-house IT staff.
Before partnering with TelTalk, TechTrend Innovations faced:
🔻 Frequent system downtimes impacting client operations
🔻 Slow ticket resolution leading to frustrated customers
🔻 Overworked IT staff with high burnout rates
🔻 Lack of 24/7 support for global clients
TelTalk provided a comprehensive IT & Customer Support solution:
✅ Deployed a 24/7 support team with AI-driven ticketing ✅ Implemented proactive system monitoring and maintenance ✅ Trained staff on advanced troubleshooting protocols ✅ Integrated a multilingual chatbot for instant responses ✅ Provided weekly analytics for continuous improvement
3 IT SPECIALISTS
2 CUSTOMER SUPPORT AGENTS
1 AI SYSTEM ANALYST
⚡ AVG. 95% UPTIME ACHIEVED AFTER OPTIMIZATION
🎯 85% REDUCTION IN SYSTEM DOWNTIME (FROM 10 HOURS/WK) 🎯 60% INCREASE IN TICKET RESOLUTION SPEED (FROM 50 TO 180/WK) 🎯 92% CUSTOMER SATISFACTION RATE (UP FROM 45%) 🎯 40% REDUCTION IN IT STAFF WORKLOAD WITH AI SUPPORT 🎯 CLIENT RETENTION RATE AT 98% FOR 3+ MONTHS
We were on the brink of losing major clients due to constant outages and poor support. TelTalk turned it all around in weeks. Our customers are happier than ever, and our team can finally focus on innovation. It’s a total game-changer!
3. Virtual Assistance
Case Study
HOW VIRTUAL ASSISTANCE DOUBLED OUTPUT AND CUT COSTS BY 70% IN 5 WEEKS!
Peak Productivity Solutions was grappling with administrative overload, missed deadlines, and escalating operational costs.
🔻 Missed scheduling and follow-ups affecting client satisfaction
🔻 Inconsistent workflow management across teams
TelTalk provided a tailored Virtual Assistance solution:
✅ Assigned dedicated virtual assistants for scheduling and emails ✅ Implemented task automation tools for repetitive processes ✅ Provided real-time reporting for workflow transparency ✅ Trained assistants in client-specific workflows ✅ Offered scalable support for peak business periods
2 VIRTUAL ADMINISTRATIVE ASSISTANTS
1 PROJECT COORDINATION SPECIALIST
1 AUTOMATION ANALYST
⚡ AVG. 90% TASK COMPLETION RATE AFTER OPTIMIZATION
🎯 100% INCREASE IN TASK OUTPUT (FROM 15 TO 50/WK) 🎯 70% COST REDUCTION COMPARED TO IN-HOUSE STAFFING 🎯 95% CLIENT SATISFACTION SCORE (UP FROM 60%) 🎯 CONSISTENT DEADLINE ADHERENCE WITH ZERO MISSES 🎯 CLIENT RETENTION UP BY 85% FOR 2+ MONTHS
We were drowning in admin work and losing clients fast. TelTalk stepped in and transformed our operations in just weeks. It’s like having a full support team on demand—absolutely revolutionary!
4. Healthcare
Case Study
HOW OUTSOURCED MEDICAL SERVICES INCREASED REVENUE BY 65% AND REDUCED DENIALS BY 80% IN 8 WEEKS!
They were struggling with inefficient billing processes, high claim denials, and poor patient care coordination.
TelTalk provided a comprehensive medical services solution:
✅ Streamlined RCM with automated claim submissions ✅ Optimized medical billing with error-detection tools ✅ Enhanced CCM with dedicated care coordinators ✅ Accelerated credentialing with real-time tracking ✅ Automated eligibility checks for accurate patient coverage
2 MEDICAL BILLING SPECIALISTS
1 RCM ANALYST
1 CCM COORDINATOR
1 CREDENTIALING EXPERT
⚡ AVG. 95% CLAIM ACCEPTANCE RATE AFTER OPTIMIZATION
🎯 65% INCREASE IN REVENUE (FROM £50K TO $82K/MO) 🎯 80% REDUCTION IN CLAIM DENIALS (FROM 30% TO 5%)
🎯 90% CCM COMPLIANCE RATE (UP FROM 40%) 🎯 50% FASTER CREDENTIALING PROCESS (FROM 30 TO 15 DAYS) 🎯 100% ELIGIBILITY CHECK ACCURACY FOR 2+ MONTHS
Our practice was losing money and patients due to billing errors and care gaps. TelTalk turned it around in weeks—our revenue is up, denials are down, and patients are happier. It’s been a lifesaver!
5. Human Resources
Case Study
HOW OUTSOURCED HR SERVICES HELPED A TECH STARTUP REDUCE PAYROLL ERRORS BY 97% AND DECREASE TIME-TO-HIRE BY 63% IN JUST 90 DAYS!
They were struggling with payroll compliance issues, high recruitment costs, and scaling their team efficiently during rapid growth.
Before partnering with TelTalk, talentforce faced:
🔻 23% payroll processing error rate costing approximately $86,000 annually
🔻 Average 68-day recruitment cycle for technical positions
🔻 42% of HR Director’s time spent on administrative payroll tasks
🔻 Inconsistent compliance with multi-state employment regulations
🔻 Limited candidate pool despite competitive compensation packages
🔻 High recruiter turnover and inadequate recruitment process documentation
TelTalk provided a comprehensive HR services solution.
✅ Implemented cloud-based payroll system with multi-state tax compliance ✅ Deployed dedicated tele-recruitment team with tech industry expertise ✅ Established streamlined candidate screening and assessment protocols ✅ Created standardized onboarding and payroll documentation processes ✅ Developed comprehensive benefits administration integration ✅ Implemented data-driven recruitment analytics and reporting Team Composition
2 CERTIFIED PAYROLL SPECIALISTS
1 COMPLIANCE MANAGER
3 TECHNICAL RECRUITERS
1 CANDIDATE EXPERIENCE COORDINATOR
1 HR ANALYTICS SPECIALIST
1 DEDICATED ACCOUNT MANAGER
⚡ Key positions filled in under 25 days after optimization (vs. 68 days previously)
🎯 PAYROLL ERROR RATE REDUCED FROM 23% TO 0.7% 🎯 TIME-TO-HIRE DECREASED FROM 68 DAYS TO 25 DAYS 🎯 CANDIDATE QUALITY SCORE INCREASED BY 47% 🎯 INTERNAL HR COSTS REDUCED BY 38% 🎯 MULTI-STATE COMPLIANCE RISK ELIMINATED
Before TelTalk, our HR operations were holding back our growth. Payroll errors were damaging employee trust, and our lengthy hiring process meant we were losing top candidates to competitors. The TelTalk team transformed both areas completely. Their tele-recruitment approach not only shortened our hiring timeline dramatically but also brought us higher quality candidates we wouldn’t have found otherwise. On the payroll side, the accuracy and compliance improvements have eliminated a major source of stress and financial risk. Our internal HR team now focuses on strategic initiatives instead of troubleshooting errors.
You’re still here? That means we did something right.
The guy who built this site? He’s one of our team. And guess what? He had never touched a website before. If this is what we do in-house, imagine what we’ll build for you. 👀
TelTalk Launches “Ability at Work” Initiative to Empower People with Disabilities
In a bold step toward workplace inclusion, TelTalk has launched “Ability at Work,” a new remote hiring initiative for people with disabilities across Egypt.
The program focuses on empowering visually impaired, hearing impaired, and physically disabled individuals to work from home — providing them with training, real job opportunities, and full support.
“Talent isn’t limited by mobility. We’re here to prove that inclusion drives performance,” says TelTalk founder.
If you’re a talented person living with a disability and want to explore remote customer service or support roles — apply through careers page.
Cold Calling
We don’t just dial. We craft tailored call scripts, run test campaigns, and benchmark performance against market standards — all to ensure your message cuts through the noise. In the first week, we focus on learning. In the second, we optimize. From week three, results follow.
Experience?
Over 40 clients have outsourced cold calling to us — from B2B SaaS to service providers.
Medical Billing
We navigate the labyrinth of insurance codes as if we built them ourselves. Our specialists don’t just submit claims, they perform pre-submission audits that catch errors your in-house team might overlook.
Denials don’t intimidate us; we track patterns, identify root causes, and systematically eliminate them through our proprietary resubmission framework.
Have we done it before? We’ve processed over 100,000 claims with a 98.3% clean claim rate for specialists across 7 medical disciplines.
Website Builder
We don’t just build websites — we build online engines. Our team designs fast, mobile-friendly, conversion-optimized websites that turn clicks into clients. From wireframe to launch, we tailor every page to your brand voice, business goals, and user behavior — whether it’s a landing page, full site, or e-commerce platform.
No templates. No fluff. Just results.
Have we done it before? We’ve built high-converting websites for 40+ brands across tech, healthcare, and education — increasing engagement and boosting lead generation by up to 4x.
Virtual Assistant
We don’t just check tasks off a list, we build an invisible infrastructure around your day. Our VAs study your decision-making patterns to anticipate needs before they become requests.
Calendar management isn’t about scheduling; it’s about energy optimization. We arrange your day to align with your natural productivity cycles and cognitive peaks.
Have we done it before? We’ve supported over 50 executives and entrepreneurs, reclaiming an average of 22 hours per week of their high-value time.
AI ChatBot
We build chatbots that do more than answer — they convert. Our AI-powered bots handle lead qualification, customer support, appointment booking, and FAQs with human-like accuracy — 24/7. Trained on your business tone and workflows, they integrate seamlessly into your website, WhatsApp, or social media channels.
Smarter conversations. Less manual work. More revenue.
Have we done it before? We’ve deployed AI chatbots for e-commerce, healthcare, and SaaS clients — reducing response time by 90% and boosting lead capture by up to 3x.
Data Entry
Accuracy isn’t optional — it’s the baseline. Our specialists turn chaotic spreadsheets, scanned files, and messy CRMs into clean, structured data that drives decisions. Whether it’s bulk uploads, database cleanup, or real-time form processing, we handle it with speed and precision.
No errors. No delays. Just clean, usable data.
Have we done it before? We’ve processed over 2 million records for startups, clinics, and agencies — achieving 99.98% accuracy and shaving hours off internal workflows.
Admin Tasks
We eliminate busywork so you can focus on what actually matters. From inbox triage and document handling to CRM updates and invoice tracking — our virtual admins don’t just follow instructions, they anticipate your needs and take action before things pile up.
Your backend runs smoother. Your front-end feels lighter.
Have we done it before? We’ve supported 100+ teams across tech, healthcare, and consulting — reducing admin workload by up to 60% and boosting overall operational efficiency.
Schedule Management
We turn calendars into power tools. Our scheduling specialists don’t just book appointments — they design your day to flow with precision and purpose. Whether it’s syncing across global time zones, managing high-volume bookings, or protecting your focus time, we optimize every slot to reduce no-shows and increase productivity.
Behind every meeting is a system — and we build it for you.
Have we done it before? We’ve managed schedules for 70+ executives, reducing scheduling conflicts by 85% and improving client show-up rates by 42%.
Medical Credentialing
We navigate the credentialing maze as if we designed it ourselves. Our specialists don’t just submit applications, they maintain direct relationships with key payer contacts to expedite approvals.
Credentialing isn’t just about getting on panels; it’s about strategic positioning within networks to maximize your practice’s visibility and reimbursement rates.
Have we done it before? We’ve credentialed 500+ providers across 22 specialties, reducing time-to-credential by 43% while achieving a 97% first-time approval rate.
Social Media Management
We don’t just post — we position your brand. Our team transforms your social media into a revenue engine by crafting scroll-stopping content, optimizing posting times, and building real-time engagement strategies. Whether you need awareness, traffic, or direct leads — we tailor the strategy to your goals and audience behavior.
From TikTok to LinkedIn, we analyze platform trends, audience psychology, and performance metrics to keep you always two steps ahead.
Have we done it before? We’ve helped brands grow from 0 to 50K+ followers and generated over 10,000 qualified leads through organic and paid campaigns.
Tele-Recruitment
We don’t just fill positions, we decode the unspoken elements of your company culture to find candidates who align with your vision, not just your job description.
Our specialists engage passive candidates through industry-specific conversation patterns, transforming cold outreach into meaningful dialogues that bypass traditional recruitment barriers.
Have we done it before? We’ve helped build teams for 45+ tech and healthcare companies, reducing time-to-hire by 38% while increasing offer acceptance rates to 91%.
Payroll Management
We transform payroll from a compliance burden into a strategic advantage. Every new client undergoes a regulations audit specific to their industry and location to identify exposure points before they become penalties.
Our specialists don’t simply process numbers, they analyze compensation patterns to identify optimization opportunities that stay invisible to standard payroll providers.
Have we done it before? We’ve managed payroll for 60+ companies across 12 countries, resolving complex multi-jurisdiction challenges with 99.7% accuracy rates.
RCM (Revenue Cycle Management
We don’t just manage your revenue cycle — we re-engineer it for predictability, scalability, and maximum reimbursement. From patient intake to final payment, our system identifies every revenue touchpoint and fortifies it with automation, compliance checks, and real-time analytics.
Our RCM specialists don’t stop at claims and collections — they uncover billing inefficiencies, identify undercoded procedures, and reduce Days Sales Outstanding (DSO) through proactive payer follow-ups and denial prevention.
This isn’t just revenue capture — it’s financial optimization engineered into your clinical workflow.
Have we done it before? We’ve managed revenue operations for 80+ providers and clinics, improving reimbursement rates by 26% and reducing claim turnaround time by 40% — without increasing administrative overhead.
Eligibility Checking
We prevent revenue leakage before it happens. Our verification specialists don’t just check insurance, they analyze benefit structures to identify maximum allowable reimbursements for every procedure.
Verification isn’t a pre-service task; it’s an ongoing process of monitoring policy changes that might impact your reimbursement midway through treatment.
Have we done it before? We’ve verified benefits for 75,000+ patients with 99.1% accuracy, preventing over $3M in potential denials.
CCM & Quality
We don’t just monitor chronically ill patients, we create personalized care pathways that evolve with their condition. Our specialists detect subtle changes in patient status that prevent escalations before they require interventions.
Quality isn’t measured by compliance alone; we develop customized metrics that connect clinical outcomes to operational efficiency.
Have we done it before? We’ve managed care for 10,000+ chronic patients, increasing quality scores by 42% while reducing unnecessary ED visits by 31%.
Customer Success
We build relationships that outlast contracts. First, we create customer health scores unique to your industry benchmarks, then develop proactive intervention protocols before problems arise.
Our success managers don’t just follow playbooks, they detect growth opportunities hidden in usage patterns and transform them into expansion revenue.
Have we done it before? We’ve managed success teams for 30+ SaaS companies, reducing churn by 35% while increasing net dollar retention to 130%.
Customer Support & Service
Before starting, we study your customers, what makes them tick, what would be their main expected issues, and how they would like to get help. Then we start implementing this knowledge by training the agents based on this data.
IT Support
You don’t take the hassle of explaining how it’s done, and we don’t guess. We have domain experts for each industry that have done it before. What about the differences? We understand it ourselves then communicate it with you to make sure that everything is understood.
Have we done it before? Yes, for more than 20 software companies.
Deal Closing
Before approaching any deal, we dissect the sales funnel to identify the exact friction points preventing conversion. We don’t just talk about closing, we engineer the perfect handoff from your sales team to our closers.
Our closers adapt in real-time, switching between consultative, value-based, or urgency techniques based on prospect micro-expressions and language patterns.
Have we done it before? We’ve helped close over $15M in deals across 3 continents with conversion rates improving by 27% on average.
Lead Generation
As a starter we analyze your offer, services, and main strategy. Then we create multiple ICPs for a test period (usually a few days), after eliminating the ICPs with the lowest results, we choose 1-3 ICPs to go on for further testing.
The end goal for the testing phase would be to Identify your best ever persona to target, and to generate leads peacefully knowing that we are doing the right targeting.
Experience: We’ve done this before for over 10 companies
Appointment Setting
We’re not here to “book calls.” We identify who your buyers are, qualify them fast, and set meetings only with those who match your Ideal Customer Profile (ICP). We focus on quality over quantity — because one high-value meeting beats ten “maybes.”
