Privacy Policy for TelTalk
Last Updated: 04/30/2025
At TelTalk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Business Process Outsourcing (BPO) services, including our website, customer portal, and any related services (collectively referred to as the “Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.
- Information We Collect
We collect the following types of information to provide and improve our Services:
1.1 Personal Information
Contact Information: Name, email address, phone number, and business address.
Payment Information: Payment details such as credit card numbers or bank account information when subscribing to a paid plan.
Account Information: Username, password, and other details you provide when creating an account.
Communication Data: Information you provide when contacting us for support or inquiries, such as emails or chat logs.
1.2 Non-Personal Information
Usage Data: Information about how you interact with our website and Services, including IP address, browser type, device information, and pages visited.
Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
- How We Collect Information
We collect information in the following ways:
Directly from You: When you sign up for a free trial, subscribe to a paid plan, or contact us for support.
Automatically: Through cookies, web beacons, and other tracking technologies when you use our website or Services.
From Third Parties: We may receive information from payment processors or other service providers necessary to deliver our Services.
- How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Improve Our Services: To deliver our BPO services, manage your account, process payments, and enhance service quality.
To Communicate with You: To send service updates, respond to your inquiries, and provide customer support.
For Legal Compliance: To fulfill our legal obligations, such as tax reporting or responding to lawful requests from authorities.
For Marketing Purposes (Optional): With your consent, we may send promotional materials or newsletters. You can opt out at any time by following the unsubscribe instructions in our communications.
- How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following circumstances:
Service Providers: With trusted third parties who assist us in delivering our Services, such as payment processors, hosting providers, and customer support tools. These providers are contractually obligated to protect your data.
Legal Requirements: When required by law, such as responding to a subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but we will notify you of any such change.
- How We Store and Protect Your Information
We take data security seriously and implement industry-standard measures to protect your personal information, including:
Encryption: Sensitive data, such as payment information, is encrypted during transmission and storage.
Access Controls: Access to personal information is restricted to authorized personnel only, and is limited to what is necessary for their role.
Regular Audits: We conduct periodic security audits to identify and address potential risks.
However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
- Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. When your information is no longer required, we securely delete or anonymize it in accordance with applicable laws.
- Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our messages.
Data Portability: Request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at help@teltalk.net. We will respond to your request within the timeframe required by law.
- International Data Transfers
TelTalk is based in Egypt, but we may transfer and store your data on servers in other countries to provide our Services. We ensure that any international data transfers comply with applicable data protection laws, such as using Standard Contractual Clauses (SCCs) for transfers to countries without adequate data protection laws.
- Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending an email to the address associated with your account. Your continued use of our Services after the changes take effect indicates your acceptance of the updated policy.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: help@teltalk.net
Address: TIEC Building B5, Smart Village, Giza, Egypt
Phone: +1 (332)-242-6366
