Frequently asked questions
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1. What is TelTalk and what services do you offer?
TelTalk is a business process outsourcing company. We help you handle customer support, cold calling, appointment setting, lead generation, virtual assistance, and more! all fully managed.
2. Who do you typically work with? What industries do you specialize in?
We work with startups and SMEs across industries like tech, e-commerce, real estate, education, healthcare, logistics, and more mainly supporting their sales operations.
For customer experience, we partner with international companies needing bilingual (English-Arabic) support teams of 50+ agents to handle large-scale CX operations.
3. What makes TelTalk different from other outsourcing providers?
We’re not a call center we’re a growth partner. TelTalk was built for startups and modern teams, with a sharp focus on sales performance, human-quality conversations, and fast onboarding.
We combine bilingual talent, startup-friendly workflows, and real business outcomesnot just activity metrics.
4. Where are your team members based?
Our agents are based in the U.S., Egypt, and the wider MENA region. They’re fluent in English and understand business cultures in the U.S., UK, Australia, and the Gulf.
5. How can I get started with TelTalk?
We start every partnership with a deep understanding of your goals. If we’re the right fit, we’ll walk you through a clear setup process with no long-term commitment upfront.
Interested? Let’s talk
6. What’s the onboarding process like?
Once we agree on the scope, we move fast.
We assign a dedicated onboarding manager, build your scripts, train your agents, and launch your project in as little as 5–7 days fully aligned with your goals and workflows.
7. Can you help me close more sales?
Yes. We have trained closers who follow up, qualify leads, and book meetings — so your team can focus on closing deals.
8. What time zones do your agents support?
We support any time zone U.S., Canada, UK, MENA, Australia, and beyond. Our agents can work 24/7, including weekends and holidays.
9. Are your services available 24/7?
Yes, we can provide around the clock coverage depending on your business needs.
10. Do I need to manage the agents myself?
Nope. We handle hiring, training, onboarding, and daily supervision. You get results via your dashboard, with no management headache.
11. Do I get regular reports?
Yes! daily, weekly, and monthly options.
12. Can I start with one agent and scale later?
Yes, we’re built for scalability.
13. Can you provide bilingual agents?
Yes, TelTalk offers bilingual agents fluent in French, Spanish, German, Arabic, and English to meet your needs.
14. Do you offer white-label services?
Yes. We can operate under your brand. For sales roles, it’s always white-label. For support roles, we align based on your preference.
15. Do you have a partner or referral program?
Yes, we do! Get paid for every client you refer or let’s build a strategic partnership together.
16. What industries do you specialize in for cold calling?
We’ve worked in real estate, SaaS, healthcare, education, and more. Let us tailor a strategy to your niche.
17. Is there a minimum contract duration?
No commitments required our model is pay as you go. Use only what you need, when you need it.
18. What tools do your agents use?
We use tools like HubSpot, Zoho, Intercom, Slack, Trello, and many others. We can also use your own tools if you prefer.
19. How is your pricing structured?
Our pricing is based on service type, number of agents, and hours required.
20. Is it hourly or project-based?
We offer both depending on the service.
21. What currencies do you accept?
USD primarily, but we can work with other currencies upon request.
22. What payment methods do you accept?
We accept payments via major credit cards, bank transfers, Payoneer, and PayPal. We support multiple currencies including USD, EUR, and EGP.
23. Do you offer refunds if I’m not satisfied?
Yes. During the trial period, we offer a full money-back guarantee.
24. Do you sign NDAs or service agreements?
Always. We value your confidentiality.
25. Do you support short-term or one-time projects?
Yes. You can use TelTalk for short-term tasks or one-off projects with no long-term commitment required. It’s flexible, easy, and risk-free.
26. How quickly can we get started?
We can typically launch within 2–3 business days. Once you finish your free trial and onboarding, we match you with the right agents and begin execution fast.
27. Can you integrate with our existing systems or tools?
Absolutely. Our team can work with your preferred CRM, communication tools, calendars, or internal platforms. Whether it’s HubSpot, Zoho, Trello, or something custom we adapt to you.
28. What languages do your agents speak?
Our agents are fluent in English and Arabic, with some also supporting French and Spanish. We can match your preferred language based on your target audience or region.
29. Can I listen to sample calls before starting?
Yes. We can provide you with real anonymized call recordings so you can evaluate the communication quality, tone, and professionalism before making a decision.
30. Can I visit your offices?
Absolutely! You’re welcome anytime. We have offices in Alexandria and Cairo, Egypt, and we’re opening in the U.S. very soon. Just schedule your visit in advance so we can host you properly.
31. Still have questions?
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